Service

Free Training
Once you have reached a decision on the type of equipment you require, initial training is provided free of charge.

This has the benefit of improved customer understanding and reduces the number of service calls required.

National Service Coverage
All equipment is supplied, installed and serviced under the direct control of 4Si Solutions Ltd. All incoming calls are logged to ensure that we can keep a check on response times, and maintain high standards. Few service support companies in similar industries can match our average response time. Our technicians are not only well trained, but are equipped to solve problems during their first visit to secure minimum inconvenience. Our technicians work only on machines for which they have been trained, this gives a greater first fix ratio.

“Commitment towards our customer satisfaction programme has led to high standards being constantly maintained and a better understanding and recognition of customer needs. We look forward to establishing a valued partnership and welcome, with confidence, new business associations”

Fostering Customer Care
This is a priority for 4Si Solutions. For professional advice on how to choose the correct product for your requirements our team of specialist sales executives are always available and backed by a wealth of resource.

4Si Solutions is proud to offer continuity of support to you the customer. Post sales monitoring by our sales specialists enables you to keep updated with all the latest technology and plan upgrade programmes within your requirements. We will be only too happy to demonstrate our complete range of machines, enabling you to comprehensively assess your needs.

Extended warranty is available on request.